FAQs – Hackett Equipment

FREE SHIPPING On Orders $50+ 773-570-0338


What is your Returns and Refund policy?

Please click here to see our Returns and Refund Policy.


What do I do if an item is damaged or defective?

Contact us as soon as possible and we will resolve the issue. 


How do you handle shipping items?

We pride ourselves on the speed of shipment and do our best to get product out the same day no matter the time. And in the rare case, your product may be shipped the following day. 


How are your products packaged?

Most products are packed and shipped in a heavy duty poly-bag.